InvoiceChief Support

We're here to help.

Email: support@invoicechief.com We reply within 2 business days (Monday to Friday, U.S. Eastern Time, excluding U.S. holidays). We answer in English and Spanish. Please write from the email address on your InvoiceChief account and tell us what device you use (iPhone, Android or web browser).

Found a bug or have an idea? In the app, open the We Listen tab to send it straight to our team.

InvoiceChief is provided by INVOICECHIEF LLC, Florida, USA.

Delete your InvoiceChief account

You can delete your InvoiceChief account and its data at any time. This applies to the InvoiceChief app on iPhone, Android and the web (developer: INVOICECHIEF LLC).

In the app

  1. Open More → Settings.
  2. Tap Delete account at the bottom.
  3. Type DELETE (or ELIMINAR in Spanish) and tap Delete my account.

By email (no app needed)

  1. Email support@invoicechief.com from the email address on your account.
  2. Use the subject "Delete my account".
  3. We will reply to confirm your request, usually within 2 business days, and then delete your account.

Before you delete

  • Cancel your subscription first if you bought one in the app. Deleting your account does not cancel an Apple or Google subscription:
  • iPhone: Settings → [your name] → Subscriptions → InvoiceChief → Cancel Subscription, or https://apps.apple.com/account/subscriptions
  • Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → InvoiceChief → Cancel, or https://play.google.com/store/account/subscriptions
  • Save anything you need. Use More → Settings → Export data to download your invoices, estimates, payments and customers, and download PDFs of important documents.

What happens next

  • Deleting your account is permanent and can't be undone.
  • You are signed out right away and can no longer sign in. Your data is hidden at once and links you shared stop working.
  • Within 14 days, we permanently erase your account and its data: business profiles and logos, customers, invoices, estimates, jobs, saved items, payment records, photos, signatures, notifications and settings.

What we keep

  • Purchase and billing records we are required to keep for tax and accounting purposes.
  • A list of email addresses that unsubscribed or bounced, so we never email them again.
  • Suggestions you posted, with your name and email removed.
  • Encrypted backups for a limited time until they are overwritten.

See our Privacy Policy for details.

Frequently asked questions

How do I create my first invoice? Open Invoices, tap New, choose or add a customer, add your items and send it. You can email it from the app, share it by text or WhatsApp, copy its link, or download a PDF.

How do I create an estimate and turn it into an invoice? Open Estimates, tap New, and send it to your customer. Your customer can review and sign it from the link. When the job is approved, convert it into an invoice.

What does my customer see? Your customer opens a private link to view the document. They don't need an account or the app. They can sign estimates and invoices on their phone. You can see when the document was delivered, opened and signed.

How do my customers pay me? Add the payment methods you accept (for example, Zelle, cash or check) in Settings and they appear on your documents. When you get paid, record the payment in the app. InvoiceChief does not collect payments for you.

What's free and what's paid? You can see your current plan in More → Settings → Region & Currency. If you choose a paid plan, its features, limits and price are shown before you buy.

How do I cancel my subscription?

  • Bought on iPhone: Settings → [your name] → Subscriptions → InvoiceChief → Cancel Subscription.
  • Bought on Android: Google Play → profile icon → Payments & subscriptions → Subscriptions → InvoiceChief → Cancel.
  • Bought on our website: email support@invoicechief.com from the email address on your account and we will cancel it.

Cancel at least 24 hours before your renewal date to avoid the next charge. You keep paid features until the end of the period you paid for. Deleting the app does not cancel your subscription.

What happens to my data if I cancel my subscription? Nothing is deleted. Your account moves to the free plan, and your documents stay in your account.

Can I get a refund?

  • Apple purchases: request a refund at reportaproblem.apple.com.
  • Google Play purchases: follow Google's refund steps at support.google.com/googleplay/answer/2479637.
  • Website purchases: not refundable for partial periods, except where the law requires it. You can cancel any time and keep access until the end of the period you paid for.

I forgot my password. On the sign-in screen, tap Forgot password, enter your email and follow the link we send. Check your spam folder if it doesn't arrive within a few minutes.

How do I change the app language? Open More → Settings and choose English or Español.

Can I get a copy of my data? Open More → Settings → Export data to download your invoices, estimates, payments and customers as spreadsheet files. You can also download any invoice or estimate as a PDF from the document screen.

Is my data safe? Your connection is encrypted, each account can reach only its own data, and photos are stored privately. We never sell your data and we don't show ads. Read our Privacy Policy.

Does InvoiceChief give tax or legal advice? No. InvoiceChief is a tool for creating and tracking documents. Check with a tax or legal professional about taxes and contracts for your business.

INVOICECHIEF LLC · support@invoicechief.com · Privacy Policy · Terms of Service